Customer Service Agent L1 (Tagalog Speaker)
We are looking for a highly driven and customer-oriented Customer Service Agent L1 (Tagalog Speaker) to join us, one of the fastest-growing beauty companies in Southeast Asia.
This role is responsible for providing excellent customer support to our Tagalog-speaking customers, handling inquiries and concerns efficiently, and ensuring a seamless customer experience across our channels. You will play an important role in maintaining customer satisfaction, resolving issues, and representing our brand with professionalism and empathy.
What You'll Do
- Customer Interaction: Assist customers via live chat with product, order, and general inquiries.
- Order Processing: Assist with order placement, tracking, and cancellations.
- Problem Resolution: Resolve customer issues and escalate complex cases when needed.
- Product Knowledge: Maintain product knowledge to provide accurate information and recommendations.
- Customer Satisfaction: Deliver friendly, empathetic, and efficient customer service.
- Documentation: Accurately document customer interactions and follow up when needed.
- Customer Education: Educate customers on products, promotions, usage, and self-service options.
- Feedback Collection: Collect and report customer feedback to support service and product improvements.
What We're Looking For
- Proficient in Tagalog and professional English (written & spoken).
- Bachelor's degree in any major.
- 1–2 years in customer service/live chat support.
- Strong written communication, multitasking, problem-solving, and customer-centric mindset.
- Beauty products/industry knowledge is a plus.
- Familiarity with live chat and CRM systems is a plus.
- Willing to work shifts and fully WFO (Jakarta).
- Able to join ASAP will be highly prioritized.
Why Join Us
- Be part of a rapidly scaling beauty brand with aggressive expansion plans
- Own a high-impact region with strong growth potential
- Career growth in a performance-driven environment
- Collaborative and ambitious team culture
