Job Description

CV. Tanah Kaya Bali / Urban Compost

Location: Darmasaba, Abiansemal, Badung, Bali

Employment Type: Full-time

Employment Status: Permanent / PKWTT

Work Location: Urban Compost Facility Center and Office

About the Role

Urban Compost is looking for a friendly, responsive, detail-oriented, and communicative Admin Customer Service to join our team.

This position will be responsible for handling customer communications, service administration, customer follow-ups, and supporting the sales and subscription process of Urban Compost.

Key Responsibilities

Respond to inquiries, questions, and information requests from prospective and existing customers through WhatsApp, email, Instagram, phone, and other official communication channels.
Provide accurate information regarding services, packages, pricing, collection schedules, service procedures, terms, and conditions.
Follow up with prospective and existing customers in a timely, polite, and professional manner.
Assist in converting prospective customers into subscribed customers.
Record customer needs, locations, selected service packages, and other relevant administrative information.
Prepare invoices, billing documents, and other payment-related administrative documents.
Enter, update, and maintain accurate customer data in databases, spreadsheets, and other systems used by the company.
Assist with customer registration, profile updates, service issues, complaints, cancellations, schedule changes, and other administrative follow-ups.
Coordinate with the Operations, Admin, Driver and direct supervisor to ensure customer information, billing, and service records are accurate.
Maintain the confidentiality of customer data, transaction records, internal company information, and official communications.
Maintain a friendly, responsive, accurate, and professional communication standard when representing Urban Compost.
Perform other reasonable and relevant administrative duties as assigned by the direct supervisor and based on company needs.

Requirements

Good verbal and written communication skills.
Able to communicate in English, both verbally and in writing.
Friendly, responsive, and customer-oriented attitude.
Good attention to detail, particularly in data entry and administrative tasks.
Ability to follow up with customers and communicate service offerings effectively.
Comfortable using WhatsApp, email, and other digital communication platforms.
Basic proficiency in spreadsheets and administrative tools.
Good organizational and time-management skills.
Able to work independently and collaborate effectively with a team.
Responsible, disciplined, and professional in the workplace.
Willing to work according to the company's operating schedule.

Working Hours

Monday - Friday: 08:00 - 16:00 WITA

Saturday: 08:00 - 13:00 WITA

Benefits

Permanent employment (PKWTT)
3-month probation period
BPJS Kesehatan
BPJS Ketenagakerjaan
Attendance allowance according to length of service and company policy
THR (Religious Holiday Allowance) in accordance with applicable regulations and company policy
Opportunities to develop skills in customer service, administration, and sales
Supportive working environment

Work Location

Urban Compost Facility Center and Office

Jl. Tanah Putih, Darmasaba, Kec. Abiansemal, Kabupaten Badung, Bali 80352

About Urban Compost

Urban Compost, operated by CV. Tanah Kaya Bali, provides organic waste management services, including organic waste collection and processing.