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Customer Retention

Panin Dai-ichi Life


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3-5 Years
4 months ago
152 Viewed
0 Applied

Job Description

Growing your career at Panin Dai-ichi Life is a fantastic opportunity to develop excellent skills. We are recognized as The Best Performance Insurance for life insurance with Asset Rp. 8 - 25 Trilion in Bisnis Indonesia Financial Award (BIFA) 2023. On top that, Fadjar Gunawan, CEO Panin Dai-ichi Life has been recognized as Best CEO Insurance this year.

Panin Dai-ichi Life is a joint-venture partnership between Panin Life and Dai-ichi Life. Panin Life is a life insurance company that has been served for Indonesian people in more than 40 years, as part of Panin Group which engaged in the financial services industry. Supported by good network services and marketing through agents, employees, and business partners in various major cities in Indonesia. Dai-ichi Life is one of the largest life insurance company in Japan with 120 years of experience in the life insurance industry with international business networks in various countries around the world. Dai-ichi Life is also a public listed company in Japan with an AA- rating from Fitch and an A+ rating from Standard & Poor's (as of January 2023).

Responsibilities :

  • Perform Reminder due and encourage customers to pay the renewal premium.
  • Perform Lapse Call and encourage customers to reinstate the policy, explain the benefit of automatic reinstatement and explain the risk of lapse policy.
  • Perform Surrender call, do retention and encourage customers to continue their policies by explaining the product benefit.
  • Inform and Follow up any pending claim to customers.
  • Responding customers efficiently and accurately, ensuring customers feel supported and valued, get and help customers for any problem met.
  • Handle customers complaints encountered during the call, do analysis, coordinate with turnaround time, productivity and quality standards.
  • Get and analyze voice of customers and propose for initiative improvement.
  • Utilizing software, databases, script and tools appropriately, also complying with turnaround time, productivity and quality standards.

Key Requirements :

  • Bachelor/Master degree, with any major
  • Having 3+ years experience as Call Center/CS/Retention in insurance company
  • Computer skill, Telephone Courtesy Skill, Customer Service skill and Complaint Handling skill

At Panin Dai-ichi Life, our team are friendly, innovative, passionate and collaborative. We build a high value workplace to the team with integrity, transparency and respect to diversity. We empower our employees to bring out their potential, to learn and row. Guided by our mission, we provide a positive place to work so that we can reach our goals.


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Last Updated: 09-03-2024 01:45:39 PM
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