Customer Representative (Mandarin Speaker)

Responsibilities

1. Customer Interaction: Provide real-time assistance to customers via live chat, addressing inquiries related to product information, order status, returns, and other general concerns.

2. Order Processing: Assist Customers with order placement, tracking, and cancellations.

3. Problem Resolution: Identify and troubleshoot customer issues, escalating complex cases to higher-level support when necessary.

4. Product Knowledge: Maintain up-to-date knowledge of our product range to offer accurate information and recommendations to customers.

5. Customer Satisfaction: Ensure high levels of customer satisfaction by providing friendly, empathetic, and efficient service.

6. Documentation: Accurately document customer interactions and follow up as needed to ensure resolution.

7. Customer Education: Educate Customers on product features, promotions, and usage. Also, provide guidance on self-service options and resources.

8. Feedback Collection: Gather and report customer feedback to contribute to continuous improvement in service and product offerings.

Qualifications

- Language: Proficient in English and Mandarin both written and verbal with proven language proficiency (certification, test results, or professional experience preferred)

- Education: Bachelor's degrees in any major.

- Experience: 1-2 years of experience in a customer service role, specifically handling live chat support.

- Skills: Excellent written communication skills, ability to multitask, strong problem-solving skills, and a customer-centric mindset.

- Knowledge: Familiarity with beauty products and industry trends is a plus.

- Tools: Proficiency in using live chat software and CRM systems is a plus.

- Willing to follow shifting working setting and full WFO.