Customer Representative Lead

5-7 Years

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Early Applicant

Job Description

Responsibilities included but not limited to:

Manage a team of customer representative
Coach and training team member to maximize their performance
Monitor and track the team performance by daily/weekly and monthly reports
Develop and manage long-lasting processes that will allow us to maintain customer communications quality and satisfaction in our different domains
Set, plan, and implement effective and efficient communication
Stay up-to-date with e-commerce digital communication and technology trends
Proactively provide operational feedback and suggestions to the Operations management
Able to work on Weekends and Out of Operational Hour/Shifting

Requirement & Qualifications:

At least 5 years of experience in Customer Service and Operational online and offline based, experienced in handling Luxury clientele is a plus
2+ years experience leading a team will be a huge plus
Good customer service and interpersonal skills
KPI-driven, results-oriented, analytical
Strong organizational skills
High English proficiency, very strong verbal and written communication
Experience with Excel spreadsheets and basic data
Comfortable with utilizing new technologies/online tools
Strong attention to details, highly resourceful
Effective and efficient in a fast-paced, high-impact environment