Customer Relationship Management Specialist

Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Bandung. This role is responsible for managing and optimizing customer relationships, including maintaining CRM systems, updating customer data, and monitoring customer interactions. The specialist will coordinate with sales and service teams to ensure consistent communication, follow up on leads, and support customer retention initiatives. Day-to-day tasks include analyzing customer trends, preparing reports, assisting in the development of customer engagement strategies, and resolving customer inquiries or issues. The role also involves collaborating on cross-functional projects that improve customer experience and streamline internal processes.

Qualifications

• Strong Customer Relationship Management (CRM) skills, with experience using CRM tools and managing customer data.
• Effective Communication skills, including clear verbal and written communication and the ability to build rapport with diverse stakeholders.
• Solid Analytical Skills to interpret customer data, identify patterns, and provide actionable insights for decision-making.
• Sales knowledge or experience to support lead management, customer follow-up, and retention activities.
• Project Management abilities to coordinate tasks, manage timelines, and collaborate with cross-functional teams.
• Attention to detail and strong organizational skills.
• Ability to work on-site in Bandung and collaborate in a team-oriented environment.
• Bachelor's degree in Business, Marketing, Management, or a related field, or equivalent practical experience.
• Previous experience in customer-facing or CRM-focused roles is an advantage.