Customer Relationship Management (CRM) - Surabaya

Job description

• Manage and ensure the customer database is always up to date.
• Analyze customer data to understand customer behavior, preferences and needs.
• Discuss the results of customer data analysis with the sales/operations team and marketing team to design programs and initiatives that can increase customer retention, acquire new customers and increase overall customer satisfaction.
• Monitor and maximize customer lifetime value strategies to obtain maximum profitability.
• Monitoring the CRM team's communication with consumers (the CRM team communicates with patients using various communication channels such as email, telephone, social media and other online platforms).
• Monitoring and evaluating customer experience. The results are discussed with TiOM Operations.
• Develop an effective CRM strategy.
• Measuring the effectiveness of the CRM strategy that has been implemented, analyzing/evaluating and preparing improvements to the CRM strategy.

Qualifications:

• Please attach a photo of yourself on the CV page that you upload.
• Minimum education: S1 Management Etc
• Excellent communication and collaboration skills, well-organized, disciplined, and high initiative.
• At least 3 years of experience in related fields in a fast-paced or high-growth environment.
• Ability to understand and manage quantitative business metrics; experience with reporting on metrics to senior management.
• Has a strong background in re-engagement customer acquisition strategies.
• Able to master MS Office, Programs (Google Analytics, HTML, CSS, SQL), and CRM Programs.
• Thorough, has good communication skills, and is able to work in a team.
• Can follow marketing trends and understand the current market situation.