Customer Relations Team (Jakarta Regency)

Company Description :

Viction Generation operates Viction id (Victory Education), a dedicated education platform focused on helping Gen Z and Millennials understand trading through engaging, research-based learning. The company delivers 100% trading education grounded in real-time strategies, industry insights, and mentorship from experienced professionals. Viction id emphasizes a fun, accessible approach to complex trading concepts, making it easier for learners to build confidence and skills. The team is based in a strategic location in Sudirman, South Jakarta, providing a dynamic environment for growth and collaboration.

Role Description :

The Customer Relations Team (Jakarta Regency) role is a full-time, on-site position based in Jakarta, Indonesia. The team member will handle daily interactions with learners and customers, respond to inquiries across multiple channels, and provide clear information about Viction id programs and services. This role involves supporting customers throughout their learning journey, addressing concerns, and proactively following up to ensure satisfaction and long-term engagement. The team member will collaborate with internal teams to resolve issues, collect feedback, and contribute to improving customer experience and retention. Documentation of interactions, maintenance of customer records, and participation in customer-focused initiatives are also part of the day-to-day responsibilities.

Qualifications :

• Strong customer-facing skills in Customer Service and Customer Support to handle inquiries and resolve issues effectively.
• Experience in Customer Satisfaction and Customer Retention to build long-term relationships and enhance learner loyalty.
• Excellent Communication skills, both verbal and written, to interact clearly and professionally with diverse customers.
• Ability to work collaboratively in a team environment and coordinate with cross-functional departments.
• Organizational skills for managing multiple customer requests and maintaining accurate records.
• Comfort with digital tools, messaging platforms, and CRM or customer management systems.
• Previous experience in education, training, or service-oriented industries is an advantage.
• Fluency in Bahasa Indonesia; basic English skills are beneficial.
• High level of integrity, empathy, and problem-solving mindset in customer interactions.