Job Description

Role Description

The Customer Relations Team role at VIF Sudirman Jakarta is a full-time, on-site position based in Jakarta, Indonesia. Team members handle daily customer interactions via in-person meetings, phone calls, and digital channels, providing timely information and resolving inquiries or issues. The role involves monitoring customer feedback, maintaining accurate records in internal systems, and coordinating with other departments to ensure smooth service delivery. Individuals in this position contribute to customer retention initiatives, support satisfaction improvement programs, and assist in developing and implementing service standards. The team is expected to uphold professional communication, represent the organization's values, and support continuous process improvement.

Qualifications

Strong customer-facing skills, including Customer Service and Customer Support, with the ability to manage inquiries and resolve issues effectively.
Experience in building long-term relationships through Customer Retention and maintaining high levels of Customer Satisfaction.
Excellent Communication skills, both verbal and written, in a clear, respectful, and professional manner.
Ability to work collaboratively in a team-based environment and coordinate with cross-functional colleagues.
Attention to detail, accurate record-keeping, and basic proficiency with office and CRM software.
Adaptability to a fast-paced environment and commitment to continuous learning and improvement.
Relevant experience in customer-facing roles; a diploma or degree in Business, Communications, or a related field is beneficial.
Fluency in Bahasa Indonesia; English language skills are an advantage.