Customer Relations Staff

Role Description This full-time, on-site Customer Relations Staff role is based in Jakarta, Indonesia. The position is responsible for handling daily customer interactions through in-person meetings, phone calls, messaging platforms, and email. The role includes resolving inquiries and complaints, providing accurate information about products and services, and ensuring a smooth customer experience from first contact to after-sales support. The Customer Relations Staff will collaborate with internal teams to follow up on customer issues, maintain up-to-date records in customer databases, and support initiatives to improve service quality. The role also involves monitoring customer feedback, contributing ideas to enhance customer satisfaction and retention, and preparing basic reports on customer service activities.
Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support, with the ability to handle inquiries and issues professionally.
• Skills focused on maintaining long-term relationships, such as Customer Retention and Customer Satisfaction, with an emphasis on positive customer experiences.
• Excellent Communication skills, both verbal and written, in a clear, respectful, and solution-oriented manner.
• Ability to work on-site in Jakarta, Indonesia, and collaborate effectively with cross-functional teams.
• Attention to detail, problem-solving skills, and the capacity to manage multiple customer cases simultaneously.
• Prior experience in customer-facing or client service roles is preferred.
• Basic computer literacy and familiarity with CRM or customer management tools are beneficial.