Customer Relations Officer

Company Description

Vplus Platinum 8 Indonesia (official) under PT Victory International Futures, a licensed and officially supervised entity regulated by BAPPEBTI in Indonesia. Established in 2020, Vplus.id focuses on empowering clients to plan their trading and investment activities with confidence. As a digital platform affiliated with PT Victory International Futures, Vplus provides dynamic market insights, comprehensive professional knowledge, and strong analytical capabilities. The organization is dedicated to helping clients navigate challenges in the trading world through informed decision-making and practical guidance.

Role Description

This is a full-time, on-site role for a Customer Relations based in Jakarta, Indonesia. The role involves managing customer relationships, providing excellent customer support, addressing and resolving customer concerns, ensuring customer satisfaction, and assisting with inquiries. The Customer Relations will also be expected to analyze customer feedback and contribute to service improvements to enhance customer experiences.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, Public Relations, or a related field.
• 1–2 years of experience in Client Relations, Customer Service, Account Management, or a similar customer facing role ( fresh graduates with relevant internship experience are welcome to apply ).
• Excellent verbal and written communication skills in both English and Bahasa Indonesia.
• Strong interpersonal and relationship-building skills.
• Customer oriented mindset with the ability to handle inquiries and resolve complaints professionally.
• Strong problem solving and negotiation skills.
• Highly organized with excellent time management and multitasking abilities.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) ; experience with CRM software is an advantage.
• Able to work independently as well as collaboratively in a fast-paced environment.
• Detail oriented, proactive, and adaptable to changing business needs.
• Professional appearance and positive attitude.