Customer Relations Officer - BMW Eurokars

Customer Relations Officer (CRO) – BMW Eurokars

We are looking for a Customer Relations Officer to support our BMW customers and ensure a premium customer experience throughout their journey with us.

Key Responsibilities

• Act as the main point of contact for customers before, during, and after vehicle purchase or service.
• Maintain good relationships with customers to improve satisfaction, retention, and loyalty.
• Handle customer communication through phone calls, email, and WhatsApp.
• Follow up on sales inquiries, service visits, customer feedback, and other customer needs.
• Provide customers with updates regarding vehicle service, promotions, and BMW technical campaigns.
• Conduct and monitor customer satisfaction and NPS surveys.
• Monitor customer feedback from BMW systems and digital platforms.
• Handle customer complaints professionally and ensure proper follow-up.
• Coordinate with Sales Consultants, Service Advisors, Workshop, and Aftersales teams to resolve customer concerns.
• Ensure customer issues are resolved promptly and in accordance with BMW standards.

Requirements

• Bachelor's Degree in Communication, Hospitality, Business Administration, Marketing, or related field.
• Previous experience in Customer Relations, Customer Service, Hospitality, or Automotive is preferred.
• Good communication and interpersonal skills.
• Customer-oriented with good problem-solving ability.
• Able to handle customer complaints calmly and professionally.
• Comfortable communicating through phone, email, and WhatsApp.
• Good command of Bahasa Indonesia and English.
• Well-groomed, professional, and able to represent a premium automotive brand.