Customer Relations Coordinator

Company Description

PT. Tunas Ridean Tbk. (Tunas Group) is a leading company specializing in the automotive industry, offering a diverse range of business units including Tunas Toyota, Tunas Daihatsu, Tunas BMW, Tunas Rental, Tunas Dwipa Matra, Tunas Isuzu, Tunas Asset Sarana, and Surya Mobil Megahtama. With a strong presence in the sector, we deliver superior customer experiences and services through our team of skilled professionals. Our commitment to excellence drives us to continually strive for innovation and customer satisfaction. Tunas Group is dedicated to being a trusted and reliable partner in the automotive field. The company fosters an environment that prioritizes growth, teamwork, and exceptional value for our customers.

Role Description

This is a full-time on-site role based in Jakarta, Indonesia, for a Customer Relation Coordinator in Toyota Tangerang Outlet. Responsibilities include actively managing customer relationships, ensuring customer satisfaction, enhancing customer retention initiatives, and resolving customer inquiries or complaints in a professional manner. The role also involves collaboration with internal teams to optimize customer experience processes and provide support to achieve business goals. Effective communication and responsiveness to customer needs are essential aspects of this role.

Qualifications

• Strong skills in Customer Satisfaction and Customer Experience management
• Effective Communication and Customer Service abilities
• Experience in Customer Retention strategies
• Proven ability to handle and resolve customer concerns professionally
• Proficient in problem-solving and relationship management
• Fluent in Bahasa Indonesia; proficiency in English is an advantage
• Bachelor's degree in Business, Marketing, or a related field; relevant experience will be considered
• Ability to work collaboratively within a team-oriented environment
• Woman - Max 30 years old