Customer Relations Area Jakarta

Role Description The Customer Relations Area role at PT. Victory International - Satrio Jakarta is a full-time, on-site position based in Jakarta, Indonesia. This role focuses on building and maintaining strong relationships with customers, responding to inquiries, and resolving issues in a timely and professional manner. Responsibilities include handling customer interactions via phone, email, and in person, monitoring service quality, and coordinating with internal teams to ensure smooth resolution of customer concerns. The role also involves tracking customer feedback, supporting retention initiatives, and contributing to continuous improvement of customer service processes.
Qualifications

• Ability to manage Customer Retention and Customer Satisfaction initiatives to support long-term, positive relationships.
• Strong Communication skills, including clear verbal and written communication, active listening, and professional presentation.
• Experience in Customer Support and Customer Service, with the capacity to handle inquiries, complaints, and requests effectively.
• Strong problem-solving and conflict resolution skills, with a customer-focused mindset.
• Organizational and time-management skills to handle multiple customer cases and follow-ups.
• Ability to work collaboratively with cross-functional teams and maintain professionalism in a fast-paced environment.
• Proficiency in basic office software and customer management tools; experience with CRM systems is an advantage.
• Relevant diploma or degree in Business, Communications, or a related field preferred; prior experience in customer-facing roles is beneficial.
• Fluency in Bahasa Indonesia; working knowledge of English is an advantage.