Customer Relation Staff

Company Description

VIFX Jakarta Satrio is a dynamic financial services company located in the Kuningan business district of South Jakarta, representing PT. Victory International Futures. The organization focuses on introducing the public to smarter, more strategic approaches to business and finance. VIFX offers a fast-paced environment designed for individuals who are ambitious and eager to build professional expertise in the financial field. Team members are encouraged to pursue high growth opportunities while developing strong financial and client-facing skills. The culture rewards initiative, resilience, and a commitment to long-term success.

Role Description

The Customer Relation Staff is a full-time, on-site position based in Jakarta, Indonesia. In this role, the staff member will handle client inquiries, provide accurate information about services, and resolve issues to maintain a positive customer experience. Responsibilities include managing communication via phone, email, and in-person meetings, supporting clients through onboarding and account maintenance, and proactively following up to ensure customer satisfaction. The role also involves monitoring customer feedback, assisting with retention initiatives, and collaborating with internal teams to improve service quality. The Customer Relation Staff is expected to maintain professional standards, update client records, and contribute to a supportive, service-oriented environment.

Qualifications

• Strong customer service and customer support skills, with the ability to handle inquiries and issues professionally.
• Experience or aptitude in customer satisfaction and customer retention, focusing on building long-term client relationships.
• Effective communication skills, including clear verbal and written communication in a professional context.
• Ability to work on-site in Jakarta, Indonesia, and engage with clients in person when needed.
• Basic understanding of or interest in financial services or trading is beneficial.
• Attention to detail, good organizational skills, and the ability to manage multiple client interactions efficiently.
• Comfort with using office software and customer management tools; prior experience with CRM systems is a plus.
• Relevant education in business, communications, or a related field is an advantage, though equivalent experience will be considered.