Customer Relation Staff

Company Description

PT. Victory International Futures (Branch Satrio Tower) is a regulated financial services company in Indonesia, operating as an official broker for online trading. The company provides access to various financial instruments, including forex, stock indices, commodities, and CFDs. Clients benefit from up-to-date market insights, educational programs, and mentoring designed to build competent traders and investors. PT. Victory International Futures operates under Indonesian regulatory standards, prioritizing fund security, transparent transactions, and compliance with government oversight.

Role Description

This is a full-time, on-site Customer Relation Staff role based in Jakarta Selatan, Jakarta, Indonesia. The Customer Relation Staff will support marketing campaigns by assisting in planning and executing promotional activities, both online and offline. Daily tasks include helping collect and analyze market data, preparing marketing materials, coordinating with the sales team, and maintaining customer-focused communication. The role also involves supporting events, presentations, and outreach efforts to enhance brand visibility and attract new clients. Collaboration with internal teams to ensure consistent messaging and compliance with company standards is an important part of this position.

Qualifications

• Candidates should possess strong Communication and Customer Service skills to interact effectively with clients and internal teams.
• Candidates should possess Market Research skills to gather, interpret, and report on market trends and competitor activities.
• Candidates should possess Sales skills to support client acquisition, follow up on leads, and assist in closing opportunities.
• Candidates should possess Marketing Strategy skills to contribute ideas for campaigns and help implement promotional plans.
• Candidates should possess basic knowledge of digital marketing tools and social media platforms.
• Candidates should possess good organizational skills, attention to detail, and the ability to work in a fast-paced environment.
• Relevant education in Marketing, Business, Communications, or a related field is preferred.
• Interest in financial markets and willingness to learn about trading products and services will be beneficial.