The CRO & Telesales is responsible for supporting sales activities through data management and reporting, handling client administrative requirements such as quotations and invoicing, and ensuring the smooth execution of sales operations. This role also involves prospecting, cold calling, and following up with potential customers to generate new business opportunities, while maintaining strong customer relationships to support the achievement of the company's sales targets.
Requirements :
- Minimum 1 year of experience in Sales Support, Customer Relationship Officer (CRO), Telesales, Sales Administration, or a related role.
- Strong proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, data processing, and reporting.
- Detail-oriented with excellent accuracy in managing sales data and administrative tasks.
- Strong verbal and written communication skills via phone, email, and other business communication platforms.
- Experienced in customer follow-ups and handling client administrative requirements.
- Knowledge of quotation, invoicing, and sales administration processes is an advantage.
- Target-driven, proactive, and able to thrive in a fast-paced environment.
- Able to work independently as well as collaboratively within a team.
Job Descriptions :
- Monitor the sales pipeline and support the sales team's daily activities.
- Conduct prospecting and cold calling to identify potential customers.
- Follow up on leads from various channels to generate new business opportunities.
- Prepare and maintain sales reports, client performance reports, and transaction data on a regular basis.
- Extract, process, and analyze data for internal reporting and client requirements.
- Handle client administrative needs, including quotations, invoices, and other supporting documents.
- Schedule meetings and assist in the early stages of customer acquisition.
- Maintain effective communication with prospects and existing customers to support business growth and achieve company targets.
