Customer Relation Division

Company Description

Vplus Education, established in 2020, operates under PT Victory International Futures, which is fully regulated by BAPPEBTI. The company provides a range of services aimed at empowering clients in their trading and investment strategies. As a digital service associated with PT Victory International Futures, VplusCorp offers advanced insights into trading, in-depth professional knowledge, and market-leading capabilities. These elements enable clients to confidently navigate trading challenges and achieve their financial goals.

Role Description

This is a full-time, on-site role located in South Jakarta for a Customer Relations Division team member. The role involves ensuring customer satisfaction, managing customer inquiries, addressing concerns professionally, and creating strategies to improve customer retention. The day-to-day responsibilities include interacting with customers, resolving their queries, and ensuring they have a positive experience with the company's services.

Qualifications

• Proficiency in Customer Retention and ensuring high Customer Satisfaction levels
• Skills in Communication and Customer Service
• Experience in Customer Support, including resolving inquiries and addressing concerns efficiently
• Ability to build and maintain positive client relationships
• Problem-solving and conflict resolution skills
• Proficiency in using customer relationship management (CRM) tools is a plus
• Minimum of a diploma or bachelor's degree in Business, Communication, or relevant fields
• Experience in a customer-facing role is preferred