Customer Relation Division (Jakarta)

VPlus Education, a digital platform associated with PT. Victory International, is situated in Mega Kuningan, South Jakarta. The company operates in the services and finance sector, striving to introduce its business to broader audiences. VPlus Education encourages individuals to step out of their comfort zones to grow and achieve success as professional business leaders. With a dedicated team, the company aims to empower personal and professional development.

This is a full-time on-site role for a Customer Relation position based in South Jakarta. The role involves managing and maintaining positive relationships with customers to ensure their satisfaction and loyalty. Day-to-day tasks include addressing customer inquiries, resolving issues, and providing excellent support to enhance the customer experience.

• Strong skills in Customer Retention and Customer Satisfaction to ensure high levels of client loyalty and positive experiences
• Proficient in Communication to engage effectively with customers and teams
• Experience in Customer Support and Customer Service to address inquiries and resolve issues efficiently
• Proactive and able to foster and maintain strong relationships with clients
• Ability to adapt to customer needs and deliver tailored solutions
• Previous experience in a customer-facing role is advantageous
• Fluency in English and Bahasa Indonesia is preferred