Job Description

Role Description This full-time, on-site Customer Relation Division role is based in Jakarta, Indonesia and focuses on fostering strong relationships with customers in the Jakarta district. The role involves handling customer inquiries and issues across multiple channels, providing timely and accurate information, and ensuring a positive customer experience at all touchpoints. The candidate will monitor customer feedback, follow up on open cases, and coordinate with internal teams to resolve concerns efficiently. Daily responsibilities include supporting retention initiatives, tracking customer satisfaction metrics, preparing simple reports on customer trends, and contributing ideas to improve customer service processes and standards.
Qualifications

Strong customer-facing skills, including Customer Service and Customer Support capabilities.
Ability to drive Customer Retention and maintain high levels of Customer Satisfaction through proactive follow-up and issue resolution.
Excellent Communication skills, both verbal and written, with the ability to interact clearly and professionally with diverse customers and internal stakeholders.
Detail-oriented, organized, and able to manage multiple customer cases simultaneously while meeting deadlines.
Comfort working on-site in Jakarta, Indonesia, and collaborating within cross-functional teams.
Basic proficiency with CRM or customer management systems and common office productivity tools.
Previous experience in customer relations, call center, or client service roles is preferred.
Relevant diploma or bachelor's degree in Business, Communications, or a related field is beneficial.