ABOUT SMOORE
SMOORE is a global leader in offering vaping technology solutions, including manufacturing vaping devices and vaping components for HNB products on an ODM basis, with advanced R&D technology, strong manufacturing capacity, wide-spectrum product portfolio and diverse customer base.
We are currently looking for a Customer Quality Engineer.
Currently SMOORE Indonesia has become a group and has 4 plants in Indonesia:
- PT. Smoore Technology Indonesia - Malang
- PT. Atomization Technology Indonesia - Pasuruan
- PT. Merit Technology and Innovation Indonesia - Sidoarjo
- PT. Genesis Technology Indonesia - Malang
Responsibilities
- Lead the handling of customer complaints, statictical analysis of customer complaint information;
- Responsible for the follow-up supervision and closure of the customers's 8D report;
- Participate in customer system, quality audit, and quality conference;
- Responsible for coordinating customer-related change management, submitting ECR and getting customer approval, following up the implementation process and reporting the results;
- Follow-up, summary and submission of customer quality report;
- Grasp customer needs and expectations, transform them into internal requirements and archive customer satisfaction.
Qualifications
- Bachelor degree or above, experienced people can be appropriately relaxed;
- More than 3 years working experience in customer litigation;
- Fluent in English listening, speaking, reading and writing; Available as a working language;
- Familiar with the use of quality tools (8D report, fishbone diagram analysis, FMEA, SPC, etc.);
- Have experience in Manufacturing and Quality area.
