Customer Operations, Team Leader - Operations (Solo, Contract-Based)

2-3 years
16 days ago
Job Description

Job Description:

  • Monitor incoming contact volume prioritize and distribute workload for the team
  • Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
  • Track and measure individual and team goals quality throughout the day and on a long term basis
  • Conduct performance reviews, deliver coaching to the team so they perform at the highest levels
  • Escalate any appropriate problems/cases to related team or Supervisor/Manager
  • Reporting to the Customer Service Supervisor


  • Min. Diploma or higher degree from a reputable university
  • Min. 2 years Experience as TL in Contact Center Management, 3 years experience in Management position
  • Previous relevant Experience in Premium/Platinum Channel and handling VIP customer is a plus
  • Preferably experience in ECommerce
  • Strong communication skills in email, face to face conversation and calls
  • Strong Logical thinking, and problem solving skills
  • Good Team Player, Positive Attitude, and eagerness to learn
  • Ready to work in shift

Job Source:

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

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