Customer Operations - English Speaker

Responsibilities:

• Execute applicable communication standards and procedures when interacting with customers.
• Process customer requests, clarify information, and resolve issues to provide relevant alternative solutions.
• Document all customer interactions in the Call Center Database (CRM) for future reference as needed.
• Build and maintain sustainable relationships with customers.
• Follow up on customer complaints/feedback and act as a liaison to ensure proper resolution (whether handled immediately on-site or escalated to the relevant department).
• Maintain and improve service quality by following guidelines to meet the quality standards outlined in standard operating procedures (SOP).

Job Requirements:

• Minimum 1–2 years of experience in Customer Operations, Customer Service, Call Center, or other related roles.
• Fluency / professional proficiency in English (both spoken and written), particularly for handling voice communications with international clients.
• Minimum Diploma degree (Associate Degree) in any field.
• Willingness to work in shifts.
• Experience in responding to customer inquiries in a timely and accurate manner across phone, email, and live chat.
• Ability to adapt and respond effectively to diverse personality types.
• Strong communication and presentation skills.
• Willingness to be stationed in Yogyakarta.