As Customer Lifecycle Specialist, you will identify and implement changes in CRM Department in a way of improve LTV and provide excellent customer service by fully utilizing systems capabilities.
You will responsible to:
- Review and analyze efficiency of system setup and define improvement in way of utilization IT capabilities & Sales opportunities to reach budgeting LTV numbers (combination of Volume, Tenors, Limits & Risk performance).
- Drive profitability improvement by ongoing optimization of LTV parameters for cross-selling products.
- Participation in CRM projects & activities in a way to align product and Hosel capabilities and be sure that new one will bring better CRM efficiency and customer experience.
- Change management (tracking & documentation CRM changes, PAP expiration and update, management of process changes in CRM related systems and informational support of related parties).
- Monitor quality of CRM process setup in the system and supporting systems.
- Review and analyze efficiency of customer eligibility structure in system and product metrics performance.
We are looking for Talent with:
- Minimum 3+ years working experience of the similar role in financing industry will be an advantage,
- Understanding customer life cycle approach and aspects,
- Good English communication and collaboration with diverse stakeholders both inside and outside of the organization,
- Proactive, solution-oriented approach to problems,
- Comfortable working in a fast-paced, dynamic and agile working environment.
