We are hiring a Customer Expert (Italian Speaker) for our growing team in Bali!
If you have strong or fluent Italian and English communication skills and a passion for helping customers, we'd love to meet you!
Responsibilities
- Provide timely support to customers through digital communication channels (including voice).
- Assist customers with basic technical issues using provided scripts and guidelines.
- Identify and escalate priority issues through the proper channels.
- Achieve all key performance indicators set by the company and client.
- Collaborate with the team to improve processes and overall customer experience.
Qualifications
- Minimum D3 or Bachelor's degree from any major, fresh graduates are welcome!
- Willing to work in shifting schedule, including weekends, public holidays, and permanent night shift.
- Fast learner and able to work across multiple communication channels (email, chat, voice).
- Strong or fluent Italian communication skills (written & verbal) will be tested.
- Intermediate level of English is still acceptable.
- Preferably able to type at least 50 WPM.
- Willing to work fully onsite and relocate to Bali, Indonesia!
Benefits
- Competitive salary package
- Relocation benefits
- International work exposure
- Supportive and multicultural team
- Training and career development opportunities
