About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.
We are looking for a Retail Sales Supervisor who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just execute tasks.
What Success Looks Like Here People who succeed at Luxehouze typically:
- Take ownership without being asked
They step in when something breaks and follow through until it's resolved.
- Think in results, not effort
They focus on impact, quality, and business outcomes — not just inputs.
- Adapt quickly and learn fast
They adjust based on data, feedback, and changing priorities.
- Communicate clearly and early
They raise risks, ask questions, and align stakeholders proactively.
- Operate well under pressure
High standards and accountability energize them rather than slow them down.
What Will Be Challenging
- Please read this carefully - it's here to help you self-select.
- Expectations are high and visible
- Problems may be ambiguous and fast-moving
- Priorities can change as the business scales
- Feedback is direct and frequent
- Performance is measured by results, not intentions If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.
What You Will Own In this role, you will be accountable for:
- Support end-to-end Customer Experience projects, including planning, execution, monitoring, and evaluation.
- Assist in conducting Mystery Shopper initiatives, including coordinating communication, tracking responses, and compiling evaluation results.
- Collaborate with internal teams to support CX improvement initiatives and ongoing operational projects.
- Participate in brainstorming sessions and contribute ideas for customer experience enhancement.
- Assist in data collection, analysis, and reporting related to customer feedback, CSAT, complaint handling, and customer behavior trends.
- Support project experimentation, trial-and-error initiatives, and evaluation processes to improve customer journey effectiveness.
- Prepare reports, summaries, and presentation materials for CX-related projects and management updates.
- Provide operational support for ongoing CX activities and ad-hoc cross-functional projects when required.
This is an
accountability role. Ownership and follow-through are expected.
What We're Looking For
- Final year student or fresh graduate from Management, Business, Communication, Psychology, or related majors.
- Strong interest in Customer Experience, business operations, and project-based work.
- Proactive, eager to learn, and willing to explore new ideas and initiatives.
- Able to think critically, brainstorm solutions, and adapt in a fast-paced environment.
- Good communication and collaboration skills.
- Organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Comfortable working with data, reports, and Microsoft Office / Google Workspace.
- Able to work independently while also collaborating closely with teams.
Why Join Luxehouze
- Real ownership, real outcomes
You won't be shielded from important decisions. You'll own meaningful problems and see the direct impact of your work on revenue, customers, and company growth.
- High standards, low politics
We value clear thinking, good judgment, and follow-through. Feedback is direct, decisions are pragmatic, and performance is evaluated on results — not optics.
- Exposure to senior leadership and critical decisions
You'll work closely with leaders who care deeply about building the business well — not just growing fast.
- Room to grow with the company
As Luxehouze scales, strong performers get broader scope, bigger problems, and leadership opportunities. Growth here is earned, not time-based.
Luxehouze is not the right place if you're looking for comfort, slow pace, or narrow scope. It is the right place if you want responsibility, fast learning, high standards, and the chance to help build a category-defining business.
