Customer Experience Product Manager

Overview :

The Product Manager Customer Experience (CX) is responsible for owning and improving the end-to-end customer journey across all travel verticals including Flights, Hotels, and Multiproduct. This role focuses on enhancing customer experience, platform usability, personalization, and lifecycle engagement to drive conversion, retention, and customer satisfaction.

The CX Product Manager will work cross-functionally with Flights, Hotels, Multiproduct, Engineering, Marketing, and Operations teams to deliver seamless, personalized, and scalable customer experience across the platform.

Job Description :

Own end-to-end customer journey across Flights, Hotels, and Multiproduct verticals

Improve usability, conversion rate, and customer satisfaction

Improve booking flow, account experience, and platform usability

Drive personalization and customer-centric platform improvements

Improve conversion rate across customer funnel

Analyze customer behavior, platform performance, and conversion metrics

Identify opportunities to improve engagement, retention, and experience

Collaborate with other division to manager in order to gain and increase reputation, promotion, and traffic

Improve platform scalability, reliability, and performance

Support integration of personalization, recommendation, and customer intelligence systems

Drive innovation to maintain competitive customer experience

Requirement :

Bachelor's degree in Business, Engineering, Computer Science, or related field

5+ years experience in Product Management, OTA, travel tech, or digital platform

Strong understanding of customer journey, UX, and platform experience

Strong analytical and problem-solving skills

Experience working cross-functionally with Engineering and business teams

Fluent in English