Customer Experience Automation (SPX Express)
Job Description
Job Description:
- Drive AI and automation initiatives to optimize Customer Service efficiency, service quality, and overall customer experience.
- Analyze operational metrics and customer touchpoints to pinpoint trends, root causes, and high-impact opportunities for process automation.
- Endorse and support chatbot and self-service deployment through rigorous testing, performance monitoring, and continuous optimization.
Requirements:
- Proficient in SQL, Python, and data visualization tools (e.g., Power BI, Tableau) to transform complex datasets into actionable business insights.
- Hands-on experience with advanced Generative AI tools (ChatGPT, Gemini, Claude) to streamline operations, enhance productivity, and support decision-making.
- Skilled in leveraging low-code and RPA automation tools (e.g., Google Apps Script, Power Automate, Zapier, Make, UiPath) to optimize cross-functional workflows.
More Info
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Key Skills
Claude
Zapier
ChatGPT
Generative AI tools
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