Customer Care Mandarin - Semarang Central Java

Job Description

As a Customer Care Mandarin Speaker, you will be responsible for assisting customers by handling inquiries, requests, and complaints professionally in Mandarin and English through various communication channels. You will provide accurate information and appropriate solutions based on customer needs and company procedures, maintain a positive customer experience, meet service quality and performance targets, accurately record customer interactions, and coordinate with internal teams to ensure customer issues are resolved effectively and in a timely manner.

Job Qualifications

• Open for freshgraduates and experienced candidates.
• Proficient in Mandarin and English at an intermediate level, both verbal and written.
• Good communication and interpersonal skills.
• Willing to work in shifts.
• Available to join ASAP
• Placement: Pedurungan, Semarang.