Job Description
Role Description
The Customer Care Melayu Speaker role is a full-time, on-site position based in Greater Semarang. The role involves assisting customers by addressing inquiries, providing solutions, and resolving issues efficiently. Responsibilities include effectively communicating in Malay and ensuring a high standard of customer service. The role requires collaboration with team members to ensure exceptional customer satisfaction.
Qualifications
Strong communication skills, including fluency in Malay and proficiency in English
Min D3/S1 Any Major
Ability to handle customer inquiries and resolve issues with professionalism and patience
Experience with customer care services and a customer-focused attitude
Capability to adapt and learn new tasks and tools effectively
Problem-solving skills and the ability to work in a team environment
Previous experience in customer service roles or relevant fields is advantageous
