Join Dreambox Marketing Consultant as a Customer Care Internship!
Founded in 2012, Dreambox Marketing Consultant is a dynamic branding and digital marketing agency. With a talented team of 150 professionals, we've partnered with top brands like Apple, Xiaomi, AstraZeneca, and Sanofi to drive growth and innovation. At Dreambox, we foster a positive, collaborative environment and provide opportunities for personal and professional growth. If you're passionate about marketing and eager to work with industry leaders, we want you on our team!
Company: Dreambox Marketing Consultant
Website: https://dreambox.id
Location: Hybrid (WFO & WFH)
Role: Customer Care Internship
Job Description (Summary):
- Monitor all comments and direct messages (DMs) across various social media platforms (Instagram, Twitter/X, Facebook, YouTube, etc.), including complaints, giveaways, quizzes, and other engagement activities.
- Respond promptly and appropriately to all comments and DMs in accordance with the brand's communication guidelines.
- Classify and categorize comments and messages based on sentiment (positive, neutral, negative) for internal review.
- Prepare monthly or periodic reports related to social media engagement when requested by the internal team or client.
- Answer incoming customer calls, greet politely, and log complaints or inquiries using the provided templates.
- Handle the collection of defective or returned products from customers and coordinate return shipments to the relevant warehouse or distribution center.
- Compile and summarize customer complaints on a weekly basis to support service improvement initiatives.
- Create clear, visually engaging reports and charts (e.g., in Google Slides) to facilitate analysis and internal presentations.
Requirements (Summary):
- Diploma or Bachelor's degree in Communication, Administration, or related fields (fresh graduates are welcome).
- Experience in social media response or customer service is a plus.
- Strong verbal and written communication skills.
- Bright personality, responsive, and solution-oriented.
- Able to work both independently and in a team.
- Proficient in Google Workspace (Docs, Sheets, Slides).
- Willing to work hybrid in Gading Serpong, Tangerang.
Non Negotiable Requirements:
- Able to work WFO/hybrid
- Able to join under 1-2 weeks notice
- Fee (1.000.000/month)
