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Shopee

CS Workforce Management - Contract (SPX Express)

Shopee
Indonesia
Fresher
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  • Posted 12 hours ago
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Job Description

Job Description:

  • Responsible for monitoring all queues and ensuring adequate actions are taken to ensure target metrics are achieved
  • Monitor agent activities ensuring adherence to schedules and activity entries are up to date
  • Support real-time activities and roster maintenance in line with business and staff requests
  • Identify emerging trends and anomalies, in order to communicate to workforce planner and reporting to identify business opportunities and continuous improvement as well
  • Provide accuracy in all work completed must adhere to schedule and maintain a high standard of output while completing tasks within reasonable time frames
  • Support continuous improvement initiatives by sharing observations and best practices from real-time operations

Requirements:

  • Good understanding of CS metrics esp. in live channels
  • RTA or related experience will be beneficial
  • Strong communication skills will be beneficial
  • Rise to a challenge and thrive in a fast paced demanding environment
  • Proficiency in GSheet/Excel
  • Ability to work 5 days per week on a rotating roster (non-fixed days)
  • Willingness to work on a rotating shift roster, including weekends or public holidays if required

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 145397801

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Last Updated: 03-04-2026 06:31:18 PM
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