Search by job, company or skills

Shopee

CS Team Lead (Shopee)

Shopee
Indonesia
3-5 Years
Save
new job description bg glownew job description bg glownew job description bg svg
  • Posted 2 months ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Job Description:

  • Lead customer service team of e-commerce business
  • Own, monitor, and drive the team to achieving related KPIs and overall performance
  • Ensure that all agents are working effectively and follow all technical and company service processes
  • Ensure proper notification/ escalation of service activities are followed to ensure smooth operation with sellers
  • Manage, train, and coach team members
  • Ensure smooth running of daily processes to meet service commitment levels

Requirements:

  • Bachelor's Degree in any related field.
  • At least 2+ years experience in a contact center, managing a team of at least 10 agents.
  • Good command of written and spoken English
  • Flexible and open-minded with good service mind with the ability to handle customer's complaint and inquiry
  • Good logic and able to form assumption to identify team/individual performance gap
  • Worked with or Able to comprehend KPIs/performance data reports
  • Able to work in shift is an advantage

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Customer Service
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 133635689

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 05-05-2026 03:17:50 AM
Homejobs in IndonesiaCS Team Lead (Shopee)