Update and revise current training materials and document to ensure that every training program will answer the need of CRM function and incorporate change in business.
Conduct training the trainers and staff via in-class, e-learning platform, on the floor as well occasionally in the field to ensure all relevant training is delivered in an innovative, enthusiastic and effective way.
Develop the e-learning content and system including the reporting, to ensure are material are relevant, up to date and to monitor the level of completeness for each module within targeted population.
Manage training calendars and administer courses attendance and assessment to ensure training schedule is align with participant.
Maintain sufficient resources (such as training materials, training supplies, training room) for effective training delivery.
Deliver training evaluation report as part of evaluation and input for future improvement.
Cooperation with HR L&D, Legal and Quality Management to develop and plan delivery of compliance and regulatory trainings.
Work collaboratively within various roles within CRM Support to ensure the relevance and quality of content and support new processes, products and other changes implementation.
We are looking for talent with:
Bachelor Degree in any discipline, Bachelor from Psychology, Social Science & Communication will be an added value,
Min 1 year experience in training with at least 1 years focus in telesales/call center area,
Good skill with Microsoft Office Suite - Words, Excel, and especially Powerpoint,
Good communication and presentation skill both written and verbal in Bahasa and English,
Having a good adaptability, initiative and independence,
Comfortable working in a high paced, demanding and agile environment.
