CRM

Customer Relationship Management (CRM) Specialist is responsible for managing CRM strategies, including membership, loyalty, and customer engagement programs, through data analysis and campaign execution to improve customer experience and customer loyalty.

Qualifications:

• Minimum Bachelor's degree (S1) in Management, Digital Marketing, Marketing, Statistics, or a related field.
• Minimum 1 year of experience in CRM, Digital Marketing, or Data Analysis.
• Possesses copywriting skills.
• Understands social media advertising and paid search/PPC (campaign setup, optimization, and reporting).
• Understands Facebook Ads Manager, Google Ads, and Google Analytics.
• Understands CRM and the Customer Journey.
• Proficient in Microsoft Excel/Spreadsheet, CRM platforms, and email marketing tools (e.g., Mailchimp).
• Able to communicate in English, both verbally and in writing.