Country Manager for Japanese Travel Agent (Jakarta office)

Company Description Tanamasu Co. Ltd. is dedicated to sharing authentic Japanese travel experiences with guests from around the world. The company offers fully customized tours led by knowledgeable local guides who introduce travelers to hidden gems and local favorites beyond typical tourist routes. Services include experienced local tour guiding, licensed transportation rental, accommodation booking, and tailor-made itineraries to match each traveler's preferences and schedule. Tanamasu's travel operators are committed to creating enjoyable, seamless trips and provide support in English, Japanese, and Indonesian, making the company a trusted partner for diverse international visitors.

Role Description Responsible for establishing, developing, and leading the operations of a Japanese land tour company in Indonesia—taking it from the initial stage to a self-sustaining, profitable business—while serving as the liaison between the Japan headquarters, local partners in Indonesia, and clients/B2B travel partners.

Company Setup

• Determine the requirements and organizational structure for the Jakarta office.

• Assist with the business incorporation and licensing process, ensuring operations comply with Indonesian regulations.

• Select the office location and establish work systems, SOPs, vendors, technology infrastructure, and operational requirements.

• Develop and manage the initial operating budget.

• Establish systems for administration, HR, sales, operations, and reporting.

Team Building & People Management

• Recruit the initial Jakarta team based on business needs.

• Define the organizational structure, job descriptions, KPIs, and performance management processes.

• Build a work culture that aligns with Japanese corporate standards while remaining effective within the Indonesian business context.

Qualifications

• Japanese proficiency (minimum N2 level) is mandatory, as the role involves direct communication with the Japan Head Office.

• Business-level proficiency in English and Indonesian

• Strong Communication and Customer Service skills, with the ability to interact effectively with clients, partners, and internal teams.
• Proficiency in Travel Management and Travel Arrangements, including coordinating tours, logistics, and supplier relationships.
• Sales capabilities, including experience in business development, negotiation, and achieving revenue targets.
• Experience in tourism, hospitality, or travel agency operations, ideally with familiarity with Japanese destinations and culture.
• Fluency in English and proficiency in Japanese; Indonesian language skills are an advantage.
• Proven leadership and team management experience, with the ability to guide and develop staff.
• Strong organizational and problem-solving abilities, with attention to detail and a focus on service excellence.
• Bachelor's degree in Business, Tourism, Hospitality Management, or a related field, or equivalent practical experience.