Gear Inc is an American owned and operated business process outsourcing company operating in Southeast Asia. Matchbox Mobile - Gear Inc provides industry leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services. We are experts in moderating online user generated content.
The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.
For more information, please visit our websites: https://www.gearinc.com/ and https://puremoderation.com/
Key skills and experience
- Minimum D3 in any major (all majors are welcome)
- Excellent communication skills in English and Traditional Chinese Language (written, spoken, listening, and reading) with at least B2 proficiency in both languages.
- New graduates are welcome.
- No experience required. But it will be a plus point if you have it.
- Being able to start working immediately is a strong plus.
- BPO experience is a plus.
- Must be willing to work in a shifting schedule
- Willing to undergo training.
- Willing to work weekends and public holidays
- Willing to be placed in Denpasar, Bali (full WFO)
Responsibility
- Review all user-generated content on your platform, including text chats, images, videos, and comments.
- Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.
- Manages content safety for short-video products to ensure compliance with legal standards.
- Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.
- Manages and addresses inappropriate content reports, applies company policy.
- Coordinate with supervisors to deal with contents violating community guidelines and update operations standards
- Perform audit of contents received for sharing on social media uploads
- Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials
- Review and update content on popular social media platforms
- As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.
Benefit
- Attractive salary (further discussion in person)
- Relocation support and 1 week of accommodation provided
- Various allowances (attendance, transportation, overtime, and public holiday)
- Mental health care services (on-site Psychologist and mental health application)
- BPJS Kesehatan
- BPJS Ketenagakerjaan
- Private health insurance
- Monthly internal events
- Paid leave
- Clear and structured career path
Working Location: Imam Bonjol No 502, West Denpasar, Bali
