Job Description:
Policy Improvement
- Utilise SQL, Regex, Excel, to monitor policy detection and improve policy rule capture to maximise detection and QC efficiency
- Identify root causes of inefficiencies and design scalable, data-driven solutions
- Develop and execute improvement roadmaps aligned with business priorities
- Track performance and measure impact of implemented initiatives
- Identify opportunities to integrate AI and automation into listings and content workflows
Policy & Governance Management
- Review and enhance Listings & Content policies across categories
- Partner with both internal Listing sub teams, and external teams including Legal, Corporate Affairs, Seller Operations, Logistics, and other stakeholders to develop and implement policy changes
- Conduct impact assessments and ensure proper cascade and adherence to policies
- Standardize and maintain policy documentation and reference materials
- Manage BAU activities while aligning operational workflows with established governance frameworks
- Execute a comprehensive listing strategy, detect policy violations, and enforce compliance across all operational stages to ensure total governance
Project Management & Stakeholder Engagement
- Partner with regional teams to align on global protocols and best practices
- Drive stakeholder alignment in a fast-paced, matrixed environment
Data Analysis & Reporting
- Analyze operational and compliance data to identify trends and improvement opportunities
Requirements:
- Bachelor's degree in a quantitative field such as Industrial Engineering, Management Engineering, Business, or related fields
- Strong analytical and structured problem-solving skills
- Advanced proficiency in Microsoft Excel and PowerPoint
- Experience working with one or more languages for querying and analysis - SQL skill is Mandatory
- Strong project management and stakeholder management capabilities
- Ability to work effectively in a fast-paced, multi-cultural environment
