Contact Center
Contact Center
ottodigital group- Posted 3 months ago
- Be among the first 10 applicants
Job Description
- Responding to customer WhatsApp, emails and social media from tools helpdesk
- Handling customer complaints and resolving issues effectively
- Identifying customer needs and offering suitable solutions
- Escalating complex issues to supervisors when necessary
- Following up merchant by means of Outgoing Message or Outgoing Call
- Make reports from customers for Complaint, Request and Inquiry cases
- Minimum 1 year of work experience as customer service (banking, fintech, ecommerce)
- Minimum D3
- Ready for shift work
- Advance to operating MS Excel/G-sheet Excel
- Customer Oriented
More Info
Key Skills
About Company
Skills:
Microsoft Office, English, Data Analysis, Customer Service Orientation, Indonesian, Coordination, Mandarin, communication
Skills:
Itil Framework, Bi Tools, Sql, Network infrastructure and troubleshooting, FSM Smasher or similar field service management platforms, CCIC, ISO9001 2015, CCW, ATM CDM CRM hardware and software operations, Operational reports using Excel, COPC, Customer Relationship Management
Skills:
Itil Framework, Network infrastructure and troubleshooting, FSM Smasher or similar field service management platforms, Customer Relationship Management, ATM CDM CRM hardware and software operations, COPC CCW CCIC ISO9001 2015
Skills:
Data Analytics, Complaint Management, Contact center and multi-channel customer service management, Insurance or financial-services operations and regulatory requirements, Contact Center Management, Multi-Channel Service Operations, Process Improvement, Performance analytics reporting and continuous improvement, Operational Risk Control, Workforce and capacity planning, Complaint management and service recovery, Service Quality, Digital Service Adoption, Customer Experience, Workforce Management, Operational risk data privacy and compliance controls, Regulatory Compliance, Customer experience and service quality governance