PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.
Responsibilities:
- Provide customer support primarily through call, email, chat or other channels.
- Handling customer inquiries and complain related to transactions, settlements, and ensuring smooth onboarding and operational processes.
- Responsible for assisting merchant sales management.
- Contact unregistered merchants in sales to promote the product (ad-hoc).
Qualifications:
- Bachelor's Degree in Computer Science, Information System, Informatics, or related fields.
- Min. 1 year of experience as Customer Service agent or CRM.
- Has experience working as Sales Support or Telemarketing (would be great advantages!)
- Strong communication skills (both verbal and written).
- Fluent in English both oral & written is a MUST.
- Willing to work on shifting schedule.
- Willing to be placed in Jakarta.
- Able to join as soon as possible.
With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:
- Fulfilling Career
- Professional Growth
- Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
- Growing Culture
