Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will provide personalized and attentive service to VIP guests, ensuring their stay is seamless and exceeds expectations. From greeting guests upon arrival to managing their day-to-day requests, you will act as a key point of contact throughout their stay, handling special arrangements, dining reservations, and unique requests. As a Conrad Curator, you're not just providing VIP guests with exceptional service – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Guest Welcome & Orientation: Greet guests, assist with check-in, handle luggage, and provide room orientation to ensure a smooth arrival experience.
- Personalized Guest Services: Manage dining, transportation, and special requests with discretion, efficiency, and attention to detail.
- Room Preparation & Amenities: Ensure rooms meet luxury standards and include personalized touches tailored to guest preferences.
- Privacy & Confidentiality: Maintain guest privacy and handle sensitive information with professionalism and discretion.
- Cross-Department Coordination: Collaborate with various departments to deliver seamless and consistent guest experiences.
- Issue Resolution & Experience Enhancement: Address guest concerns promptly and proactively seek opportunities to elevate their stay.
- Departure Assistance & Guest History: Support guest departures and update preference records to personalize future visits.
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In Addition, This Role Requires The Following Minimum Qualifications
- Previous experience in a butler, personal assistant, or guest service role within a luxury hotel or hospitality environment.
- Exceptional communication and interpersonal skills with a discreet, guest-focused approach
- Strong attention to detail and ability to anticipate guest needs
- Fluent in English; additional languages are a plus
- Proficient in hotel systems and in-room technology
- Professional appearance and ability to handle confidential information
- Effective time management and multitasking skills
- Flexible availability, including nights, weekends, and holidays
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
