Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Ensures all guests emails, messages, mail, faxes and parcels are handled and distributed promptly.
Ensures that all guest requests and requirements are attended promptly and handled in the correct manner.
Ensures speedy, accurate and efficient telephone and message service at all times.
Ensures that communication and co-ordination of all Departments, with particular emphasize on the interactions between (but not limited) Concierge and Front Desk, Sales, Housekeeping, Maintenance, Telephone, Security are smooth and efficient.
Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
Works closely with other team leaders in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Work in a supportive and flexible manner with other departments, in a spirit of We work through Teams.
Work in a supportive and flexible manner with other Front Office Team in a spirit of We work through Teams.
Ensures that all guest details are entered correctly in accordance with the principles of clean data.
To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
Qualifications
Indonesian Nationality with a degree in Hospitality or Business Management
Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
Previous experience in Luxury Hotel or international experience are advantages
Strong in leadership and business acumen
Excellent English communication skills, strong guest service mindset and people management & development skills
