Concierge - Front Office - Jumeirah Bali (National Talent)

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Bali:

Jumeirah Bali is a water-inspired sanctuary in Uluwatu, with architecture that pays tribute to the lost Majapahit Empire. Perched on a limestone cliff with sweeping ocean views, the all-villa resort blends Balinese charm with Arabian hospitality, offering private pools and panoramic views. Guests can enjoy a range of dining options, the Talise Spa featuring Bali's first hammam, and a fitness centre

About the Job:

An opportunity has arisen for a Concierge (National Talent) in Jumeirah Bali.

The main duties and responsibilities of this role include:

• Deliver personalized and intuitive concierge services throughout the guest journey.
• Build rapport with guests and recognize returning guests and their preferences.
• Review guest profiles and preferences prior to arrival.
• Arrange and coordinate luxury transportation, wellness programs, and bespoke guest activities tailored to each guest's preferences, ensuring seamless and personalized experiences throughout their stay.
• Ensure timely follow-up until every request is completed.
• Develop and maintain strong relationships with luxury service providers and preferred local partners.
• Provide expert knowledge of local destinations, dining, shopping, cultural attractions, and exclusive experiences.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 3–5 years of Concierge or Guest Services experience in a luxury or ultra-luxury hotel/resort.
• Experience in villa operations is highly preferred.
• Proficiency in Opera PMS or similar hotel management systems.
• Excellent English communication skills; additional languages are a plus

About the Benefits:

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:

• Locally competitive salary and incentive structure.
• Health care and insurance benefits.
• Opportunities for internal mobility within our global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.