Compliance Specialist - Consumer Protection & Market Conduct

Who we are:

We are Honest - a company committed to building financial products that people truly love. Our products are designed to be fair, simple, and genuinely useful in everyday life. Our diverse team brings together people from different backgrounds who share the same goal: to create meaningful solutions that make finance better. After successfully launching our first product, we're now in an exciting growth stage, learning fast, moving quickly, and building together as a team.

About the role:

As Compliance Specialist – Consumer Protection & Market Conduct, you will ensure Honest's products, services, and customer interactions comply with consumer protection regulations and market conduct standards - and that customer complaints are resolved fairly and within regulatory timelines. This is a role with a heavy focus on consumer protection and market conduct regulation.

At a company whose whole reason for being is treating customers fairly, you'll be the person making sure we live up to that promise - in every disclosure, every collections call, and every complaint we resolve.

How you will make an impact:

1. Own complaint handling and fair customer outcomes

• Manage complaint handling governance — standards, root cause analysis, and corrective actions
• Monitor and report on consumer complaint trends and regulatory SLA adherence
• Ensure fair treatment of customers throughout the product lifecycle

1. Drive market conduct standards across teams

• Conduct market conduct reviews of customer communications, collections, and servicing practices
• Liaise with Marketing, Customer Service, and Collections teams to embed market conduct standards

1. Report and stay ahead of regulation

• Prepare consumer protection reporting for regulators and governance bodies
• Track and implement OJK consumer protection requirements and circulars

What you need to have:(drafted — please review/edit)

• 2-4 years of experience in compliance, consumer protection, market conduct, or complaint handling within financial services (bank, fintech, multifinance, or credit card)
• Working knowledge of OJK consumer protection and market conduct regulations
• Experience managing complaint handling governance, root cause analysis, and regulatory SLA reporting
• Experience reviewing customer communications, collections, and servicing practices for fair treatment
• Strong analytical skills and attention to detail; able to translate regulations into practical standards
• Strong stakeholder management across Marketing, Customer Service, and Collections teams
• Excellent English and Bahasa Indonesia communication skills

What makes you stand out:(drafted — please review/edit)

• Experience in a licensed financial institution regulated by OJK/BI
• Familiarity with OJK consumer protection circulars and market conduct frameworks (e.g., POJK on consumer protection)
• Experience implementing fair-treatment / treating customers fairly frameworks
• Experience with collections conduct standards in lending or credit card
• Professional certification in compliance or consumer protection

Our application process:

Hiring is something we do with care. Because of that, having a transparent and thorough recruitment process is key. If you liked what you've read and are up for the challenge, here is what to expect after submitting your resume:

• The hiring team reviews your application
• You get invited to an initial call with the hiring team
• Onsite interviews with relevant team members
• Offer

Why you'll love it here:

• We're all owners; everyone at Honest gets ESOP (Employee Stock Option Plan)
• Training course and book subsidies
• You'll be working with the smartest people in the industry
• Top-of-the-line medical healthcare plan

Honest hiring:

At Honest, we're working hard to build the future of finance for Asia. To do so, we prioritize attracting the best talent worldwide to join us – regardless of their background and heritage. At Honest, we are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, or other class protected by applicable law. We are proud to be an equal opportunity workplace. If you want to be part of changing how people access finance in Asia, join us and help us build a global company where we're all proud to belong.