As our Community Manager, you will become the bridge between Reserve by City Padel and the wider padel community.
Community Relationship: Build and maintain strong relationships with padel clubs, community leaders, members, corporate communities, and potential partners.
Community Engagement: Create and execute community engagement initiatives such as fun play, open match, club night, member gathering, and community-based activations.
Community Acquisition: Support the acquisition of new players, members, academy participants, and club partners through direct engagement and relationship-building.
Event & Activation Support: Assist the execution of tournaments, community events, brand collaborations, and post-launch activations to strengthen Reserve's presence in the padel ecosystem.
Member Experience: Ensure every community interaction reflects Reserve's premium, welcoming, and lifestyle-driven brand experience.
Community Database Management: Maintain community records, contact lists, attendance data, feedback, and engagement history for future activation planning.
Feedback & Insight Collection: Gather insights from players, members, clubs, and communities to help the team improve programs, services, and customer experience.
Collaboration with Internal Team: Coordinate with Operations, Academy, Marketing, and Event teams to ensure community programs are well-executed and aligned with Reserve's business goals.
Requirements
Based in Surabaya
Graduate of Bachelor's Degree in Communication, Marketing, Management, Sport Management, or related fields is preferred
Experience in Community Management, Event Activation, Partnership, or Sport & Lifestyle Community for min. 1–2 years
Strong interpersonal skill with ability to approach, engage, and maintain relationships with padel clubs, members, and community leaders
Excellent understanding of sport, wellness, lifestyle, and community-driven business
Confident to communicate with members, KOLs, partners, and high-value customers
Highly organized in managing community database, event schedules, communication groups, and member follow-ups
Willing to work hands-on during community events, tournaments, club activations, and weekend activities
Passionate about building relationships and creating memorable customer experience
