Commercial Technology Specialist

2-4 Years

Posted 14 days ago
Be among the first 10 applicants

Job Description

About WebBeds

Launched in 2013, WebBeds is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers, aggregates and merchandises that content in the WebBeds platform, then distributes it to its global network of travel trade buyers, who sell to the travelling public.

Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue.

Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC's, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.

WebBeds operates globally through four geographic regions – Europe, Asia Pacific, MEA (Middle East and Africa) and Americas - with over 1,900 travel professionals working in 120 cities across 50 countries worldwide.

Find out more about the WebBeds business at www.webbeds.com

WebBeds is a travel brand of the Web Travel Group (ASX: WEB).

How will you make an impact

As a Commercial Technology Specialist, you will work closely with API clients, commercial teams, and technical stakeholders across the APAC region to support, maintain, and optimise client connectivity to WebBeds hotel distribution platform. This involves onboarding new API partners, managing connection setup and mapping, monitoring system performance, troubleshooting connectivity issues, and ensuring seamless day-to-day technical operations for our growing client portfolio.

This role requires a technically minded, analytical, and solutions-driven individual with strong problem-solving, communication, and stakeholder management skills. You will work across both technical and commercial functions, becoming an expert in WebBeds end-to-end business processes and technology ecosystem. Through proactive support, issue resolution, and continuous performance monitoring, you will play a key role in delivering an exceptional client experience and supporting WebBeds continued growth across the APAC region.

Responsibilities Include But Not Limited To

Systems and API subject matter expertise: Become a subject matter expert in WebBeds systems and API connectivity by developing in-depth knowledge of our platforms, workflows, and end-to-end business processes.
API client integration management: Manage API client integrations by supporting the onboarding, setup, mapping, testing, and implementation of new API client connections across the APAC region.
Connectivity monitoring and optimization: Monitor, maintain, and optimise API connectivity by proactively reviewing connection performance, identifying trends, and ensuring stable and efficient integrations.
Technical support delivery: Provide exceptional technical support through phone, email, chat, and virtual meetings, ensuring timely resolution of client and internal stakeholder queries.
Technical issue diagnosis and resolution: Diagnose and resolve complex technical issues by investigating system behaviour, analysing root causes, and implementing effective solutions or workarounds.
IT and platform support collaboration: Collaborate with IT and platform support teams to escalate, track, and resolve bugs, system defects, and platform-related issues.
Technical documentation creation: Create and maintain technical documentation including process guides, troubleshooting materials, and knowledge base articles to support operational excellence.
Performance and activity analysis: Analyse system performance and client activity by monitoring usage trends, identifying risks or optimisation opportunities, and recommending improvements.
Cross-functional alignment: Work cross-functionally with technical and commercial teams to support client onboarding, answer technical queries, and deliver seamless client experiences.
Continuous improvement driving: Drive continuous improvement initiatives by identifying process enhancements, automation opportunities, and best practices to improve operational efficiency and client satisfaction

Additional Job Description

Minimum 2 years of experience in application support, technical support, system integration, or a related IT field.
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent professional experience.
Working knowledge of API technologies and integration protocols such as XML, SOAP, REST, or similar.
Strong troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
Self-motivated, quick learner, and able to perform effectively under pressure in a fast-paced environment with competing priorities.
Proven ability to work independently as well as collaboratively across technical and commercial teams.
Experience in software development, scripting, or understanding of SQL queries would be advantageous.
Strong attention to detail, organisational skills, and a proactive, customer-focused mindset.
Flexibility to work 14:00 – 23:00 Jakarta time, including weekends on a rotational basis.
Excellent written and verbal communication skills, with fluent English (spoken and written) required.
Mandarin language proficiency would be considered an advantage.

Why choose us as your next destination

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.