About Mamame
Mamame is a fast-growing, venture-backed startup on a mission to make better snacking more delicious. Our award-winning tempeh chips are made from simple, wholesome ingredients and are enjoyed by customers across the United States, United Kingdom, South Korea, Singapore, Japan, and beyond.
Today, we are one of the largest exporters of tempeh chips globally and are continuing to expand into new markets and retail partners around the world.
As we continue to grow, we're looking for a highly organised and proactive Commercial Operations Supervisor to help keep our commercial and operational teams aligned.
About the Role
This role is the bridge between our Commercial team and our Operations team.
Based in Jakarta and reporting to the Commercial Lead in Singapore, you will work closely with Production, Supply Chain, R&D, Logistics, and Finance to ensure customer orders, launches, and projects stay on track.
You will be responsible for coordinating across teams, identifying risks early, and ensuring the Commercial team has the information needed to make realistic commitments to customers.
This is not an administrative role. We're looking for someone who takes ownership, solves problems, and drives execution in a fast-moving environment.
Key Responsibilities
Commercial & Operations Coordination
- Act as the primary point of contact between Commercial and Operations teams.
- Translate customer requirements into clear operational requests.
- Ensure production timelines, inventory availability, fulfilment constraints, and operational risks are communicated accurately to the Commercial team.
- Facilitate alignment between Commercial, R&D, Production, Procurement, Supply Chain, Logistics, and Finance teams.
Order & Demand Management
- Create and manage sales orders through our ERP system.
- Track customer orders from purchase order receipt through shipment.
- Monitor order progress across departments and identify potential delays or issues.
- Coordinate internally to ensure customer requirements are understood and actioned.
- Provide timely and accurate fulfilment updates to the Commercial team and customers.
- Review sales forecasts with the Commercial team, communicate forecast updates to Operations, and highlight significant demand changes that may impact production planning or customer deliveries.
Customer Launch & Project Management
- Coordinate new product launches and customer onboarding.
- Track critical milestones, timelines, packaging readiness, regulatory requirements, and operational dependencies.
- Ensure all relevant teams remain aligned throughout project execution.
- Follow up proactively to keep launches and customer projects on schedule.
Reporting & Visibility
- Maintain visibility of orders, forecasts, production status, and customer commitments.
- Prepare regular reports and updates for management.
- Help build better systems and processes as Mamame grows.
What Success Looks Like
- Customer commitments are realistic and delivered on time.
- Customers receive proactive communication and a great experience.
- Risks are identified early and resolved quickly.
- Commercial and Operations teams stay aligned as the business grows.
Who We're Looking For
- 4-6 years of experience in Commercial Operations, Sales Operations, Customer Service, Project Management, Supply Chain Coordination, or a related field.
- Highly organised, detail-oriented, and able to manage multiple priorities.
- Strong communicator with fluent written and spoken English.
- Comfortable working across teams and coordinating stakeholders without direct authority.
- Proactive, resourceful, and able to identify issues early and drive solutions.
- Strong Excel and Google Workspace skills.
- Thrives in a fast-paced, growing environment.
- Experience in FMCG, food manufacturing, consumer goods, export businesses, or supply chain is a plus.
Most importantly, we're looking for someone who takes ownership, solves problems, and gets things done. You will have the opportunity to make a real impact, take on meaningful responsibility, and help shape how Mamame grows as we continue expanding around the world.
