Bali Event Group is seeking a highly driven Commercial & Operating Manager to lead both commercial growth and operational excellence across our fast-growing experiential businesses spanning events, activations, rentals, creative production, and hospitality-driven experiences throughout Bali.
This is a hands-on leadership role for someone who can simultaneously drive revenue growth, improve operational performance, build scalable systems, and ensure seamless execution across multiple business units.
We are looking for a commercially minded operator with strong business acumen, leadership capability, and a passion for building high-performing teams. Experience in the events industry is a plus, but we also welcome candidates from hospitality, lifestyle, F&B, tourism, entertainment, or other service-based industries.
Key Responsibilities
- Drive sustainable revenue growth by identifying new business opportunities, improving sales performance, and maximizing profitability.
- Develop and execute commercial strategies to achieve monthly, quarterly, and annual revenue targets.
- Partner closely with the Sales and Marketing teams to improve lead generation, conversion rates, client retention, and overall sales performance.
- Monitor sales pipeline, forecasting, CRM performance, and commercial KPIs to ensure targets are achieved.
- Analyze business performance, profitability, pricing, and market trends to identify growth opportunities.
- Lead daily operational management across multiple divisions and department heads.
- Implement operational structures, workflows, SOPs, and reporting systems that improve efficiency and scalability.
- Conduct disciplined daily and weekly operational meetings with clear accountability and follow-through.
- Strengthen cross-functional collaboration between Sales, Marketing, Operations, Finance, and Project teams.
- Monitor qualitative and quantitative KPIs across departments and implement continuous improvement initiatives.
- Identify operational bottlenecks and implement effective solutions to improve productivity and customer experience.
- Coach, mentor, and develop department leaders while fostering a high-performance and accountability-driven culture.
- Ensure operational excellence while maintaining exceptional client satisfaction and service quality.
Requirenments
- Minimum 5–8 years of leadership experience in commercial, operations, general management, or business management roles.
- Proven track record of consistently driving revenue growth and achieving commercial targets.
- Strong understanding of sales strategy, business development, pricing, CRM management, and commercial analytics.
- Demonstrated ability to improve organizational performance using KPIs, reporting systems, and data-driven decision making.
- Experience managing cross-functional teams and multiple business units.
- Strong financial and commercial acumen with the ability to interpret P&L, margins, and profitability metrics.
- Experience developing SOPs, operational systems, and scalable business processes.
- Excellent leadership, coaching, communication, and stakeholder management skills.
- Entrepreneurial mindset with strong ownership and problem-solving abilities.
- High energy, resilient, results-oriented, and comfortable working in a fast-paced environment.
- Willing to work onsite in Bali.
- Hospitality, events, tourism, or service-industry experience is highly preferred.
- Experience in the events industry is an advantage but not required.
