Commerce Operations

Responsibilities

About The Role

We are building a high-performance parenting ecosystem across apps, eCommerce, nutrition, skincare, and books. Our e-commerce channels are a key growth engine, and we are hiring someone who will own performance end-to-end — not just operate a store, but drive measurable commercial impact. If you are precise, data-driven, and move fast with strong ownership, this role will stretch you.

What You'll Own

Commercial Performance of Assigned Channels

• Own CVR, AOV, bounce rate, and revenue performance.
• Diagnose funnel leakage across traffic → PDP → checkout.
• Build weekly performance reports with clear insights and action plans.
  
  

Conversion & AOV Optimization

• Design and execute experiments on bundles, pricing, vouchers, and cross-sell.
• Optimize product listings (content, visuals, reviews, Q&A).
• Improve traffic quality alignment with marketing teams.
  
  

End-to-End Store Operations

• Ensure store hygiene: SKU setup, categorization, campaign readiness, stock coordination.
• Execute platform campaigns with precision and zero operational errors.
• Maintain clean file management and documentation.
  
  

Cross-Functional & External Coordination

• Work closely with marketing, supply chain, and creative teams under tight timelines.
• Communicate firmly and clearly with platform representatives.
• Escalate risks early and propose solutions.
  
  

What Success Looks Like (6-12 Months)

• CVR improved from 2.1% to 3.0%.
• AOV increased from IDR 150K to at least IDR 155K with clear structural levers.
• Bounce rate reduced through measurable funnel improvements.
• Clear experiment roadmap executed with documented learnings.
• Zero major campaign execution errors.
• Strong weekly reporting cadence adopted by stakeholders.
  
  

Requirements

You're a Fit If

• You are comfortable analyzing numbers daily and turning insights into actions.
• You are structured and extremely neat with files, trackers, and documentation.
• You are tech-savvy and quick to learn new systems.
• You can push back respectfully and manage tight timelines.
• You take full ownership of outcomes, not just tasks.