Collections Supervisor

Job Description

• Develop and execute follow-up strategies for accounts with outstanding balances, while monitoring accounts receivable (AR) aging to ensure timely collection.
• Prepare and analyze AR and collection reports, including collection realization, aging, and outstanding balances, for management review.
• Coordinate the allocation of follow-up activities within the team and oversee the reconciliation of customer payments against AR records.
• Follow up on overdue accounts through online communication, offline channels, and site visits, and regularly update payment and collection statuses in the system.
• Communicate billing and outstanding balance information to customers and provide guidance on available payment methods and settlement options.

Job Qualifications

• Bachelor's degree in Accounting, Finance, or a related field.
• Minimum of 2 years of experience in collections and/or accounts receivable, including supervisory experience.
• Strong understanding of AR management, collection strategies, and financial reporting.
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint, and familiar with relevant collection or reporting systems.